Returns and Exchanges Policy

Please inspect your items promptly upon arrival. If you need to request a return or exchange, please contact us within 60 days of delivery.

■ Customer-Initiated Returns & Exchanges (e.g., Size or Preference)

• Return shipping and handling fees are the responsibility of the customer.

• The following items are non-returnable:

  • Items that have been used, washed, cleaned, or altered.

  • Missing tags, boxes, or original accessories.

  • Stains, damages, or odors caused by the customer.

■ Defective or Incorrect Items (Store-Initiated)

• Applicable to unused items only. We will cover the return shipping costs.

• To verify the condition, please contact us with photos showing the affected area.

■ Exceptions (Non-Returnable Cases)

• Items delivered more than 60 days ago.

• Items returned without prior notice.

• Sanitary items marked as “Non-Returnable”.

• Items deemed difficult to re-list or resell.

■ Refunds

• Once the returned item is received and inspected, refunds will be processed using your original payment method.

■ Contact Us For any questions, reach out to us at: service@mail.ameliop.com