Store Policies

STORE POLICIES & LEGAL NOTICE

Welcome to ameliop.com. Guided by our core philosophy of pursuing uncompromising quality from the customer’s perspective and treating every shopper with care, we are committed to providing high-quality, safe, and reliable products at affordable prices.

In accordance with e-commerce retail standards, our store information and operational policies are outlined below.

1. STORE & CONTACT INFORMATION

Website URL: https://ameliop.com
Customer Support Email: service@mail.ameliop.com
Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM (excluding public holidays)

2. PRICING & TAXES
All product prices are clearly listed on individual product pages. Prices are displayed as inclusive of all applicable consumption taxes (total price displayed).

3. ADDITIONAL FEES & SHIPPING POLICIES

Shipping Fees:
Standard shipping is free. However, an additional shipping fee of $19.90 applies to remote regions such as Alaska, Hawaii, and US territories.
Unclaimed Packages:
If a package is not claimed within the carrier’s holding period and is returned to our warehouse, the order will be canceled. In such cases, customers may be charged for return shipping fees, processing fees, and any costs associated with the failed delivery.

4. ACCEPTED PAYMENT METHODS
We accept the following payment methods:

Credit Cards:VISA, MasterCard, JCB, and American Express. (Payments are processed as one-time charges billed on the following month’s statement, depending on your card issuer’s closing and debit dates.)
Cash on Delivery (COD):Pay in cash directly to the delivery courier upon receiving your order. (Note: COD may not be available in certain regions.)

5. PAYMENT DEADLINES

Credit Card: Payment authorization must be completed at the time of purchase following our checkout instructions.
Cash on Delivery: Payment is due immediately upon package delivery. We reserve the right to cancel any sales contract if payment cannot be verified or completed by the specified deadline.

6. SHIPPING & DELIVERY TIMELINE

Dispatch Time: Most orders are dispatched within 3 business days of order confirmation (or upon payment verification for advance-payment orders). Specific dispatch schedules vary by sale event and are detailed on product pages or your order history.
Transit Time: Standard delivery takes approximately 3 to 15 business days.
Delays: Delivery dates are estimates. Delays may occur due to supplier backlog, peak seasons, adverse weather, or logistics disruptions. If your delivery is delayed, our customer service team will notify you via email or phone.

7. ORDER CANCELLATIONS To cancel an order, please contact our customer service team as soon as possible via email.

8. RETURNS, EXCHANGES & REFUNDS

Return Window: Return or exchange requests must be submitted through your order history or our contact form within 60 days of package delivery (including the delivery date). Requests submitted after 60 days will not be accepted. To verify defects, we may request clear photos of the item via email. Approved returns must be shipped back within 60 days of your return notice.
Conditions for Return:
- Customer Remorse / Change of Mind: (e.g., wrong size, color mismatch, personal preference, or ordering error). Customers are responsible for return shipping costs. Items must be unused, in original packaging, and include all accessories. Used or incomplete items will not be accepted.
- Store Error / Defective Items: If items arrive damaged, stained, or defective through no fault of your own, we will cover return and exchange shipping costs. Items must be unused.
Refunds:
- For full returns, the total product price (excluding shipping fees) will be refunded.
- For partial returns, only the price of the returned item(s) will be refunded. (Tailoring fees, gift-wrapping, shipping fees, and payment processing fees are non-refundable unless the return is due to our error).
- Credit card refunds may take one to two billing cycles to appear on your statement, depending on your credit card issuer’s policies.

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